Delivery Details

How does CCP deliver my order?

We use Australia wide national carriers to deliver our goods. All services are Express road transit and come with tracking. Due to the custom nature and value of our products, all deliveries require signature upon delivery, unless you grant Authority to Leave.

Our bundles are packed flat into a protective outer shipper carton, taking up minimal storage space.

Depending on the volume of your order we may pack your order onto a pallet/s. Pallets of product come strapped and stretch wrapped, on one way non returnable cardboard or wooden pallets.


Where does CCP deliver?

We offer delivery Australia wide to commercial or residential addresses. We do not deliver to PO Box or Locked Bag addresses. We are only able to make deliveries to the ground floor entrance point of your business or home, or a loading bay. Pallets come on trucks, so please keep in mind, depending on the volume of your order, a contact should be available to assist hand unload the pallet at point of delivery if a forklift is not available.

For a full itemised list of suburbs please click here.


What suburbs are considered free shipping?

We offer free delivery to Metro area commercial or residential addresses.

For a full itemised list of suburbs please click here.


What suburbs require additional delivery charges?

Whilst CCP underakes all reasonable efforts to keep freight charges low, all other deliveries to regional or outside Metro will apply additional freight charges. At the current time, regional or outside Metro delivery does not reflect in checkout.

The following charges apply and Customer Service will contact you after your order is placed to arrange payment:

Region (Non Metro Post Codes) State Parcel Rate -  Pallet Rate - 
Australian Capital Territory ACT $50.00 $120.00
Sydney - City and Inner South NSW $45.00 $100.00
Sydney - Eastern Suburbs NSW $45.00 $100.00
Sydney - Inner West NSW $45.00 $100.00
Sydney - Inner South West NSW $45.00 $100.00
Sydney - Sutherland NSW $45.00 $100.00
Sydney - North Sydney and Hornsby NSW $45.00 $100.00
Sydney - Northern Beaches NSW $45.00 $100.00
Sydney - Ryde NSW $45.00 $100.00
Sydney - Parramatta NSW $45.00 $100.00
Sydney - Blacktown NSW $45.00 $100.00
Sydney - Baulkham Hills and Hawkesbury NSW $45.00 $100.00
Sydney - Outer West and Blue Mountains NSW $60.00 $140.00
Sydney - South West NSW $45.00 $100.00
Sydney - Outer South West NSW $45.00 $100.00
Central Coast NSW $50.00 $115.00
Newcastle and Lake Macquarie NSW $50.00 $115.00
Hunter Valley exc Newcastle NSW $60.00 $140.00
Mid North Coast NSW $60.00 $140.00
New England and North West NSW $75.00 $180.00
Far West and Orana NSW $75.00 $180.00
Darling Downs - Maranoa NSW $90.00 $225.00
Coffs Harbour - Grafton NSW $90.00 $225.00
Richmond - Tweed NSW $90.00 $225.00
Gold Coast NSW $90.00 $225.00
Illawarra NSW $50.00 $115.00
Southern Highlands and Shoalhaven NSW $50.00 $115.00
Capital Region NSW $75.00 $180.00
Other Territories NSW $60.00 $140.00
Riverina NSW $60.00 $140.00
Central West NSW $60.00 $140.00
Latrobe - Gippsland NSW $75.00 $180.00
Darwin NT $225.00 $540.00
Northern Territory - Outback NT $225.00 $540.00
Brisbane Inner City QLD $75.00 $180.00
Brisbane - East QLD $75.00 $180.00
Moreton Bay - South QLD $75.00 $180.00
Ipswich QLD $75.00 $180.00
Brisbane - West QLD $75.00 $180.00
Logan - Beaudesert QLD $75.00 $180.00
Brisbane - South QLD $75.00 $180.00
Toowoomba QLD $110.00 $260.00
Moreton Bay - North QLD $110.00 $260.00
Wide Bay QLD $75.00 $180.00
Fitzroy QLD $155.00 $375.00
Queensland - Outback QLD $180.00 $435.00
Sunshine Coast QLD $110.00 $260.00
Mackay QLD $180.00 $435.00
Townsville QLD $230.00 $565.00
Cairns QLD $250.00 $610.00
Brisbane - North QLD $80.00 $180.00
Adelaide - Central and Hills SA $80.00 $180.00
Adelaide - North SA $80.00 $180.00
Barossa - Yorke - Mid North SA $80.00 $180.00
Adelaide - South SA $80.00 $180.00
South Australia - Outback SA $140.00 $330.00
Adelaide - West SA $80.00 $180.00
Hobart TAS $200.00 $470.00
South East TAS $250.00 $600.00
West and North West TAS $250.00 $600.00
Launceston and North East TAS $250.00 $600.00
Hume NSW $90.00 $225.00
Murray NSW $90.00 $225.00
Shepparton NSW $90.00 $225.00
North West NSW $135.00 $320.00
Melbourne - Inner VIC $55.00 $130.00
Melbourne - West VIC $55.00 $130.00
Melbourne - North East VIC $90.00 $220.00
Melbourne - South East VIC $90.00 $220.00
Mornington Peninsula VIC $55.00 $130.00
Geelong VIC $90.00 $220.00
Warrnambool and South West VIC $90.00 $220.00
South Australia - South East VIC $135.00 $320.00
Ballarat VIC $90.00 $220.00
Bendigo VIC $100.00 $240.00
Melbourne - North West VIC $90.00 $220.00
Melbourne - Outer East VIC $90.00 $220.00
Perth - North West WA $230.00 $570.00
Western Australia - Wheat Belt WA $250.00 $600.00
Perth - South East WA $180.00 $430.00
Perth - North East WA $180.00 $430.00
Perth - South West WA $180.00 $430.00
Mandurah WA $230.00 $570.00
Bunbury WA $250.00 $600.00
Western Australia - Outback WA $300.00 $750.00

For a full itemised list of suburbs please click here.

If unsure if additional freight charges apply to your order, please contact us at contact@corrugatedcartons.com.au before placing the order.


How are delivery charges calculated?

These charges are calculated based on the dimensions & weight of the parcels or pallets required to ship the boxes.

Parcel rate - 

20 - 50kg
Packed in a Box
Larger than 1m will require shipping on a pallet

Pallet rate -

Strapped to a pallet (can be cardboard or wooden)
Based on 1 pallet space - 1165 x 1165mm
50 - 300kg
If 2 x pallet spaces are required due to overhang or size of product, then Customer Service will provide a custom freight quote


When will my order be despatched?

Our standard lead times for manufacture of both generic sized cartons or custom boxes are 7 to 10 working days.

However, fluctuations in demand and capacity can result in our lead times varying month to month.

For current Lead Time's (updated daily) please visit this page.

Please ensure that any time critical orders, particularly during November and December, are placed early to ensure you beat the Christmas rush.


How long does shipping take?

For a full itemised list of suburbs please click here.

No deliveries will be made on Weekends or Public holidays.


Can I collect my order?

Due to OH&S reasons, it is not possible for you to collect your order directly from our warehouses.


How do I know if my order has been received?

You should receive an Order Confirmation via email when you submit your order and a second email when it is dispatched. If you did not recieve an Order Confirmation email, please email Customer Service at contact@corrugatedcartons.com.au

If you placed your order online when logged into your account, you can track your order progress by clicking the Profile icon next to the Cart icon and navigating the side menu to "My Orders".

From time to time we shall communicate additional information about your order by adding comments. You can view Order Comments by clicking "View Order" to see more details.


How are my delivery details stored?

When you register online you will be asked to enter your details. They are stored on our secure database, and we do not disclose them to any third parties. Click here to see our Privacy Policy.


Can I have my delivery left in a safe place?

Due to the custom nature and value of our products, all deliveries require signature upon delivery, unless you grant Authority to Leave. If your parcel will be exposed to weather or visible to passing traffic, the freight carrier will leave directions on how to organise redelivery or collect your parcel.


Returns

If you receive a faulty product, ordered the wrong product, or simply change your mind, please refer to our Terms and Conditions for making a claim within 7 days of delivery.

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