We use Australia wide national carriers to deliver goods. Our bundles come to you flat packed and shrink wrapped, taking up minimal storage space. Depending on the volume of your order, we may pack bundles into an outer shipper and deliver via a pallet.
We offer delivery Australia wide to commercial or residential addresses. We do not deliver to PO Box or Locked Bag addresses. We are only able to make deliveries to the ground floor entrance point of your business or home, or a loading bay. Please keep in mind, depending on the volume of your order, a contact should be available to assist hand unload the pallet at point of delivery if a forklift is not available.
Stock item orders received Monday to Friday before 11am will be dispatched the same day, subject to availability. Stock item orders received Monday to Friday after 11am will be dispatched the following working day, subject to availability.
Orders placed for custom packaging items i.e Carton Calculator, will be despatched within 7-10 working days.
No deliveries will be made on Weekends or Public holidays.
OH&S reasons, it is not possible for you to collect your order directly from our warehouses.
You should receive an order confirmation via email when you submit your order and a second email when it is dispatched. You can track your order progress online by clicking the Profile icon next to the Cart icon, logging into your account, and navigating the side menu to "My Orders". From time to time we shall communicate additional information about your order by adding comments. You can view Order Comments by clicking "View Order" to see more details.
While we'll do our best to leave your delivery, it isn't always possible. If your parcel will be exposed to weather or too visible to passing traffic, the freight carrier will leave directions on how to organise redelivery or collect your parcel. Depending on the volume of your order, a contact will be required to be available to accept and unload the delivery.
If you receive a faulty product, ordered the wrong product, or simply change your mind, please refer to our Terms and Conditions for making a claim within 7 days of delivery.