We use Australia wide national carriers to deliver our goods. All services are Express road transit and come with tracking. Due to the custom nature and value of our products, all deliveries require signature upon delivery, unless you grant Authority to Leave.
Our bundles are packed flat into a protective outer shipper carton, taking up minimal storage space.
Depending on the volume of your order we may pack your order onto a pallet/s. Pallets of product come strapped and stretch wrapped, on one way non returnable cardboard or wooden pallets.
Our standard lead times for manufacture of both generic sized cartons or custom boxes are 12 - 15 working days.
However, fluctuations in demand and capacity can result in our lead times varying month to month. For current Lead Time's (updated daily) please visit this page.
Please ensure that any time critical orders, particularly during November and December, are placed early to ensure you beat the Christmas rush.
Due to OH&S reasons, it is not possible for you to collect your order directly from our warehouses.
You should receive an Order Confirmation via email when you submit your order and a second email when it is dispatched. If you did not recieve an Order Confirmation email, please email Customer Service at firstname.lastname@example.org
If you placed your order online when logged into your account, you can track your order progress by clicking the Profile icon next to the Cart icon and navigating the side menu to "My Orders".
From time to time we shall communicate additional information about your order by adding comments. You can view Order Comments by clicking "View Order" to see more details.
Due to the custom nature and value of our products, all deliveries require signature upon delivery, unless you grant Authority to Leave. If your parcel will be exposed to weather or visible to passing traffic, the freight carrier will leave directions on how to organise redelivery or collect your parcel.
If you receive a faulty product, ordered the wrong product, or simply change your mind, please refer to our Terms and Conditions for making a claim within 7 days of delivery.