Frequently Asked Questions

How does CCP deliver my order?

We use Australia wide national carriers to deliver our goods. All services are Express road transit and come with tracking.

Our bundles are packed flat into a protective outer shipper carton, taking up minimal storage space.

Depending on the volume of your order we may pack your order onto a pallet/s. Pallets of product come strapped and stretch wrapped, on one way non returnable cardboard or wooden pallets.

If delivering to a residential address without a forlift on site to unload the truck, please ensure you are available to hand unload the boxes from the pallet and have made adequate room to store the boxes.

What are the usual shipping times?

All short run orders (quantities below 500 boxes) are despatched from Penrith, NSW.

Delivery times will vary based on your location and although CCP cannot guarantee timeframes on delivery, general guidelines are as follows:

• Metro NSW: 1-2 business days
• Metro VIC: 2-3 business days
• Metro SA: 2-4 business days
• Metro QLD: 2-4 business days
• Metro WA: 3-4 business days
• Regional inc TAS: 10 business days

Can I collect my order?

Due to OH&S reasons, it is not possible for you to collect your order directly from our warehouses.

Can I have my delivery left in a safe place?

Due to the custom nature and value of our products, all deliveries require signature upon delivery. If your parcel will be exposed to weather or visible to passing traffic, the freight carrier will leave directions on how to organise redelivery or collect your parcel.