Frequently Asked Questions

If you're new to corrugated packaging, we want to make sure that ordering stock or custom boxes from our website is fast and easy! We've included as much information up front about how we process, manufacture and deliver our products to you so you can make informed decisions when ordering from our catalogue online.

  • Shipping & Delivery
    Shipping & Delivery
  • Processing & Lead Times
    Processing & Lead Times
  • Services & Ordering
    Services & Ordering
  • Terms & Conditions
    Terms & Conditions
  • Materials & Printing
    Materials & Printing


How does CCP deliver my order?

We use Australia wide national carriers to deliver our goods. All services are Express road transit and come with tracking.

Our bundles are packed flat into a protective outer shipper carton, taking up minimal storage space.

Depending on the volume of your order we may pack your order onto a pallet/s. Pallets of product come strapped and stretch wrapped, on one way non returnable cardboard or wooden pallets.

If delivering to a residential address without a forlift on site to unload the truck, please ensure you are available to hand unload the boxes from the pallet and have made adequate room to store the boxes.


What are the usual shipping times?

All short run orders (quantities below 500 boxes) are despatched from Penrith, NSW.

Delivery times will vary based on your location and although CCP cannot guarantee timeframes on delivery, general guidelines are as follows:

  • Metro NSW: 1-2 business days
  • Metro VIC: 2-3 business days
  • Metro SA: 2-4 business days
  • Metro QLD: 2-4 business days
  • Metro WA: 3-4 business days
  • Regional inc TAS: 10 business days
Please allow sufficient time for delivery.

Can I collect my order?

Due to OH&S reasons, it is not possible for you to collect your order directly from our warehouses.


Can I have my delivery left in a safe place?

Due to the custom nature and value of our products, all deliveries require signature upon delivery. If your parcel will be exposed to weather or visible to passing traffic, the freight carrier will leave directions on how to organise redelivery or collect your parcel.


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