Frequently Asked Questions

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What I want isn't on your website, can you do it?

We can assist in the development of innovative boxes that can be designed uniquely for your products. Please feel free to contact us in order to obtain a quote.

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Why does the Box Calculator only go up to 15 bundles?

The online Box Calculator is designed to provide economic pricing for short run quantities in 6 standard styles and 6 standard board grades. Being a leading Australian owned and operated cardboard packaging manufacturer, we can provide quotes for wholesale quantities. Please contact us to discuss your requirements with our Sales team.

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Why does the Box Calculator have minimum and maximum dimensions?

The online Box Calculator is designed to provide simple quoting for short run quantities in 6 standard styles and 6 standard board grades. Due to the complex nature of cardboard packaging, some dimensions you may require cannot be manufactured. Being a leading Australian owned and operated cardboard packaging manufacturer, we can advise and provide quotes for custom designs and dimensions. Please contact us to discuss your requirements with our Sales team.

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Can I order 1 box or a sample?

To provide economic prices across our range of products, our minimum order quantity is set at 1 bundle per order. The standard bundle size is 25 boxes however products can have varied bundle or set quantities and this is always specified on the product page and product description.

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Do you allow other payment methods or 30 day accounts?

Currently we only accept Credit Card payments for all online orders. If you are looking to spend more than $5000 per annum with CCP, we offer you a 30 Trading Day Credit Account. Please contact us to discuss your application with our Internal Sales team.

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How do I know if my order has been received?

You should receive an Order Confirmation via email when you submit your order and a second email when it is dispatched. If you did not recieve an Order Confirmation email, please email Customer Service at sales@corrugatedcartons.com.au

If you placed your order online when logged into your account, you can track your order progress by clicking the Profile icon next to the Cart icon and navigating the side menu to "My Orders".

From time to time we shall communicate additional information about your order by adding comments. You can view Order Comments by clicking "View Order" to see more details.

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How do I add products to the cart?

The following explains each column of the table.

SKU: Is the product code identifier. Every product on the website has a unique code. You can reorder and search for the product using this code.

Description: is the name of the product. The description also describes the pack size of the product – whether it comes in a bundle quantity or pallet quantity. You can click the Product Description to be taken to the individual product page for more information.

Length: is the internal length of the product

Width: is the internal width of the product

Depth: is the internal depth of the product

Units: is the number of boxes per pack. The majority of our products can be ordered by bundle quantity or pallet quantity depending on your requirements. For example a bundle quantity may be 10 boxes per bundle. A pallet quantity may be 300 boxes per pallet. 

$/Unit: is the base price per unit excluding GST

5+: is the second tier pricing if you order 5 quantity or more. For example if you order 1 bundle the price per unit may be $1.00 but if you order 5 bundles the price per unit may be $0.90

10+: is the third tier pricing if you order 10 quantity or more. For example if you order 1 bundle the price per unit may be $1.00 but if you order 10 bundles the price per unit may be $0.80. Depending on the size of the box, it may be more economic to order a full pallet quantity for larger orders.

QTY: is the quantity you wish to add to cart. Click the field to enter a number.

Total Units: calculates the number of total units you will receive based on the quantity you enter. For example if the bundle has 25 boxes per bundle, and you add 2 QTY in the QTY field the total units will be 50 boxes. Another example is if the pallet quantity is 300 boxes, and you add 1 QTY in the QTY field, the total units will be 300 boxes.

Total Price: calculates the total price excluding GST depending on the quantity you enter. For example if the bundle has 25 boxes per bundle, and you add 2 QTY in the QTY field the total units will be 50 boxes. 50 boxes at $2.00 ea per unit the total price will be $100.

Use the “Add to Cart” button to add your selection to the cart, ready for checkout.

For more detailed information about a product, click the description to go to the individual product page.

Here you will find the following information about the product and additional photos:

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How do I complete checkout?

Complete the checkout process to place an order. If you are a new customer, enter your email address and shipping details.

If you are a returning customer, it will give you the option to login to your account after entering your email address. The system will then allow you to select from existing shipping addresses or create a new one.

Available shipping methods will show for selection. Defaults to Free Shipping.

Available payment methods will show for selection. Defaults to Credit Card. At this point of time, Corrugated Carton Products only accepts this payment method. The Order Summary will update to reflect the Shipping Charge, Credit Card Surcharge and applicable Tax.

Once Place Order button is selected you will be directed to the Secure Frame portal to enter your credit card details.

Once payment has been processed, your order will be submitted and you will receive email confirmation.

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How do I view my order history?

You can view your order history under your Account Settings by clicking the profile icon. You can only view your order history if you have placed an order when logged into your account. Guest checkout will not record order history.

Please login or create an account to access.

From here you can view order history, update account details and reprint invoices (or can email us for a copy of PDF invoice). Any comments made by Customer Service against an outstanding or processing order will also be visible here. Any custom products set up under your Account can be access from here as well under ‘Product List’.

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